Terms of service

- All sales are final. Please be certain you are ready to purchase before committing to an animal.

Deposits & Payment Plans

- All deposits made to reserve an animal or begin a payment plan are non-refundable.

- Deposits compensate for the continued care, feeding, and housing of the animal while it is being held.

- If a payment plan is canceled, abandoned, or the buyer fails to complete payments as agreed, all payments made will be forfeited unless otherwise agreed to in writing.

Animal Availability

Reptiles

- We do not offer snakes for sale until they have completed at least 5 consecutive meals and 3 or more successful sheds, ensuring they are well-established before leaving our care.

- If you are interested in an animal that has not yet met these requirements, we are happy to place you on a notification list and contact you once it becomes available.

Fish

- Fish are only sold once they have begun developing their mature coloration and are healthy, feeding consistently, and ready for their new home.

Shipping

- We ship only when weather conditions are safe for both the animal and the shipping route.

- If temperatures or carrier conditions are unsafe, shipping will be postponed until the next suitable shipping window at no additional charge.

- Buyers are responsible for providing accurate shipping information and ensuring they are available to receive their shipment or pick it up promptly if shipped to a FedEx Ship Center.

Health Guarantee

- Every animal is guaranteed to be healthy, feeding consistently, and free of any known illness or injury at the time of shipment.

- Animals are carefully monitored before shipping and are only shipped when we are confident they are healthy and suitable for travel.

- Once an animal has been delivered, the buyer assumes full responsibility for providing proper husbandry, including appropriate temperatures, humidity, enclosure setup, diet, and veterinary care.

- We cannot guarantee an animal's health if it is exposed to other reptiles, subjected to improper husbandry, or kept in conditions outside of our control after delivery.

- If an animal appears to have a health issue upon arrival, the buyer must notify us within 24 hours of delivery and provide clear photos and/or videos. If a pre-existing health issue is confirmed, we will work with the buyer to reach a fair resolution.

- Temporary stress from shipping, including defensive behavior or a brief refusal to feed, is normal and is not considered grounds for a refund or replacement.

Sex Guarantee

- We guarantee the sex of every animal to the best of our ability.

- If an animal is later proven to be incorrectly sexed, we must be notified within 14 days of delivery and provided with documentation from a qualified reptile professional or veterinarian.

- If we confirm an error, we will provide an appropriate resolution, which may include store credit, a replacement animal (when available), or another mutually agreed-upon solution.

Genetic Guarantee

- Every animal is represented honestly and accurately to the best of our knowledge based on its lineage, pairing, and visual characteristics.

- Any known genetic traits or possible heterozygous ("het") genes will be clearly disclosed in the listing.

- We do not knowingly misrepresent the genetics of any animal. However, we cannot guarantee traits that cannot be visually confirmed or scientifically verified at the time of sale.

- Any concerns regarding genetics must be reported within 30 days of delivery with reasonable supporting evidence. If an error on our part is confirmed, we will work with the buyer to reach a fair resolution.

Dead on Arrival (DOA) Policy

- Live arrival is guaranteed only when the first delivery attempt is successful and the package is received promptly.

- In the unlikely event an animal arrives deceased, the buyer must notify us within one (1) hour of the recorded delivery time.

- A valid DOA claim must include:

  - Clear photos and an unedited video of the unopened shipping box.

  - Photos and video of the animal inside the sealed shipping container before removal.

  - Photos and video of the animal after removal, clearly showing its condition.

- Failure to provide the required documentation within the stated timeframe may void the Live Arrival Guarantee.

- The Live Arrival Guarantee is void if:

  - The buyer is unavailable for the first delivery attempt.

  - The package is left unattended after delivery.

  - The buyer requests shipment during unsafe weather conditions against our recommendation.

  - Incorrect shipping information is provided by the buyer.

- If a valid DOA claim is approved, we will provide a replacement animal (when available), store credit, or another mutually agreed-upon resolution. Shipping charges are non-refundable unless otherwise agreed.

Right to Refuse Sale

- We reserve the right to refuse any sale if we believe the animal will not receive proper care or if any concerns arise regarding the transaction.

Communication

- We strive to respond to all inquiries as quickly as possible. If you have any questions before or after your purchase, please don't hesitate to contact us. We value honest communication and want every customer to have a positive experience.